Return & Refund Policy

Effective Date: October 1, 2026

At Lane Street Row™, we take pride in creating small-batch, handcrafted soaps and products. Because our products are handmade and intended for personal use, we have established the following Return & Refund Policy to protect both our customers and our business.

1. Returns

We generally do not accept returns of soap or other personal-care products once they have been opened or used.

For health, hygiene, and product-safety reasons, opened or used products cannot be returned for resale.

If you are unhappy with your order or believe there is a problem with your product, please contact us so we can review the situation and determine the appropriate resolution.

2. Damaged or Incorrect Orders

If your order arrives:

• Damaged during shipping

• Defective

• Incorrect

• Missing an item

please contact Lane Street Row™ within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs of the damaged, defective, or incorrect item

• Photographs of the shipping package, if applicable

Once we review the information, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Refunds

Approved refunds will be issued to the original payment method used to place the order.

Once a refund has been approved and processed, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

4. Allergies and Skin Sensitivities

Our products are handcrafted and may contain essential oils, fragrance oils, botanicals, colorants, and other ingredients.

Customers are responsible for reviewing the product's ingredient list before purchasing and using the product.

Lane Street Row™ is not responsible for allergic reactions, irritation, or other individual sensitivities resulting from the use of our products.

If irritation occurs, discontinue use immediately. If you have known allergies or sensitivities, please consult your healthcare professional before using a new personal-care product.

This product is not intended for consumption. For external use only.

5. Change-of-Mind Purchases

We do not offer refunds or exchanges simply because a customer:

• Changes their mind

• Does not like the scent

• Does not like the color or appearance

• Ordered the wrong product

• Ordered the wrong quantity

• Decides the product is not suitable for them

Because our products are handcrafted in small batches, we encourage customers to carefully review product descriptions, scents, ingredients, and quantities before completing their purchase.

6. Shipping Issues

Once an order has been shipped, Lane Street Row™ is not responsible for delays, loss, or damage caused by the shipping carrier.

If your package appears to have been lost or significantly delayed, please contact us so that we can assist you in determining the appropriate next steps.

If your package arrives damaged, please retain the original packaging and contact us within 7 days of delivery with photographs of the package and products.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Sale and Promotional Items

Unless otherwise stated, items purchased during a sale or promotional event are subject to the same Return & Refund Policy.

Products specifically identified as final sale are not eligible for return, refund, or exchange except where required by applicable law.

9. Exchanges

We do not routinely offer exchanges for unwanted or opened products.

If you receive an incorrect, damaged, or defective item, Lane Street Row™ may provide a replacement at our discretion.

10. Contact Us

If you have a question about your order or believe you have received a damaged, defective, or incorrect product, please contact us:

Lane Street Row™
307 N Goose Creek Blvd #333, Goose Creek, South Carolina 29445-9998

Email: hello@lanestreetrow.com
Website: lanestreetrow.com

Please include your order number in your message so that we can assist you as quickly as possible.

Our Commitment

We want every Lane Street Row™ customer to have a positive experience. While we cannot accept every return or refund request, we will review legitimate concerns individually and work to provide a fair resolution whenever possible.

Thank you for supporting Lane Street Row™ and our small-batch handcrafted products.