Shipping policy

 

Lane Street Row™ Shipping Policy

Last Updated: October 1, 2026

Thank you for shopping with Lane Street Row™! We are a small, handcrafted soap company, and every order is carefully prepared and packaged by our team.

This Shipping Policy explains how we process and ship orders placed through our website.

1. ORDER PROCESSING

Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

During product launches, holidays, sales, promotions, or periods of unusually high order volume, processing may take longer. If we anticipate a significant delay, we will make reasonable efforts to notify affected customers.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. SHIPPING METHODS AND DELIVERY TIMES

Lane Street Row currently ships orders within the United States using available shipping carriers and services selected at checkout.

Estimated delivery times are provided by the applicable shipping carrier and are estimates only, not guarantees.

Delivery times may vary depending on:

  • Shipping destination
  • Shipping method selected
  • Carrier delays
  • Weather
  • Holidays
  • Peak shipping periods
  • Address issues
  • Other circumstances outside our reasonable control

Please allow additional time for your order during major holidays and periods of high shipping volume.

3. SHIPPING RATES

Available shipping options and shipping costs will be displayed at checkout before you complete your purchase.

Shipping costs may vary based on:

  • Order weight
  • Package dimensions
  • Shipping destination
  • Shipping method selected
  • Applicable promotions or shipping discounts

From time to time, Lane Street Row may offer free shipping or discounted shipping promotions. Any applicable promotion will be subject to the terms displayed at the time of purchase.

4. SHIPPING CONFIRMATION AND TRACKING

Once your order has shipped, we will send a shipping confirmation email to the email address provided with your order.

When available, your tracking number will be included in the shipping confirmation.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation is sent.

If tracking information has not updated immediately, this does not necessarily mean that your package is lost or delayed.

5. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at hello@lanestreetrow.com.

We will make reasonable efforts to correct an address before the order ships. However, we cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to Lane Street Row because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs associated with reshipping the order.

6. LOST OR STOLEN PACKAGES

Once an order has been delivered to the shipping address provided at checkout, Lane Street Row is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your home, mailbox, porch, garage, or other delivery areas.
  2. Checking with household members or neighbors.
  3. Contacting the shipping carrier.
  4. Contacting your local post office or carrier facility if applicable.

If you believe your package was incorrectly marked as delivered, please contact us at lanestreetrow@gmail.com, and we will do our best to assist you.

7. DELAYED PACKAGES

Lane Street Row is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • High shipping volume
  • Transportation disruptions
  • Customs delays
  • Incorrect or incomplete addresses
  • Other events beyond our reasonable control

If your package is delayed, please first review the tracking information and contact the applicable shipping carrier.

We will make reasonable efforts to assist you when possible, but carrier delays do not automatically qualify an order for a refund.

8. DAMAGED PACKAGES

We carefully package our products before shipment.

If your order arrives damaged, please contact us at hello@lanestreetrow.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Photographs of the damaged product
  • Photographs of the shipping box and packaging

Please retain the original packaging until your claim has been reviewed.

After reviewing the circumstances, Lane Street Row may, at its discretion and as permitted by applicable law, provide a replacement, refund, or other appropriate resolution.

9. MISSING OR INCORRECT ITEMS

If an item is missing from your order or you received an incorrect product, please contact us at hello@lanestreetrow.com within 7 days of delivery.

Please include your order number and a description of the issue.

We will review the order and work with you to resolve the issue.

10. INTERNATIONAL SHIPPING

At this time, Lane Street Row primarily ships within the United States.

If international shipping becomes available, additional terms may apply, including customs requirements, duties, taxes, import fees, and other charges imposed by the destination country.

Customers are responsible for any applicable customs duties, taxes, tariffs, or import fees unless otherwise stated at checkout.

Lane Street Row is not responsible for delays caused by customs processing.

11. PO BOXES AND MILITARY ADDRESSES

We may ship to eligible PO Boxes and U.S. military addresses when supported by the shipping service selected at checkout.

Additional delivery restrictions may apply depending on the destination and shipping method.

12. SHIPPING TO MULTIPLE ADDRESSES

At this time, each order may be shipped to one shipping address.

If you would like products shipped to multiple addresses, separate orders may be required.

13. SHIPPING INSURANCE

Shipping insurance, when available, may be offered through the shipping carrier or shipping service selected for your order.

If shipping insurance is purchased, claims may be subject to the carrier's applicable terms and requirements.

14. REFUNDS AND SHIPPING

Shipping charges are generally non-refundable unless otherwise required by applicable law or specifically stated in our Return & Refund Policy.

If an order is refunded because of an error on our part, we will determine the appropriate refund of shipping charges based on the circumstances.

Please review our Return & Refund Policy for additional information regarding returns, refunds, replacements, and exchanges.

15. CONTACT US

If you have questions about your order or our Shipping Policy, please contact us:

Lane Street Row™
307 N Goose Creek Blvd #333, Goose Creek, South Carolina 29445-9998
Email: hello@lanestreetrow.com
Phone: 843-900-0171